Enhanced efficiency of loan granting using Process Mining at UBRiR
Ural’skii bank rekonstruktsii i razvitiya (UBRiR; Ural Bank of Reconstruction and Development), with support from RAMAX Group, implemented the SAP Process Mining by Celonis platform. The new system enabled the bank to enhance the efficiency of granting loans, identify and eliminate all inefficient sales scenarios, and reduce time and financial costs.
To reduce the retail department employees’ workload and enhance the quality of customer services.
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Monitoring the activities of all employees in information systems in real time.
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Adding various information aspects for analysis and decision making.
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Early identification of unfavorable situations.
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Developing an ideal process scenario.
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Labor input has been reduced.
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Loans are now granted faster.
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Customer satisfaction and service quality have been enhanced.
LEONID CHERNYAVSKY, DIRECTOR FOR DEVELOPMENT OF INNOVATIVE PROJECTS, “RAMAX” GROUP
“The UBRiR project is not our first endeavor in the banking industry; therefore, we understand perfectly well how Process Mining can be used to enhance the competitive position of our customers. The mission of RAMAX Group is to help set up the interaction at each stage of the end-to-end process in such a way that this complex “mechanism” would operate with the utmost performance possible. It does not matter whether this interaction occurs between internal departments or with external business partners, the specific system in which the process occurs, and the number of such systems.”
ANDREY OBUKHOV, DIRECTOR OF INFORMATION TECHNOLOGY DEPARTMENT, UBRIR
“The implementation of the system allowed us to optimize labor input, thus increasing the overall speed of the loan granting processes. SAP Process Mining by Celonis makes it possible to identify deviations from the ideal process scenario and take required measures. All this helps us reach our main goals: to become “digital bank No. 1” in the region and enhance the satisfaction of customers with the bank’s services.”
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