Anykey support | IT Integrator «Ramax»

Anykey support

business tasks
  • Processing customer requests of different complexity levels
  • Optimization of incident resolution times
  • The customer’s needs are analyzed. The customer’s technical support needs and the required skills are analyzed in detail
  • A request management system is deployed. At this stage, a CRM or HelpDesk system is deployed that fully covers the customer’s needs
  • A team for handling the requests is created. The composition of the work teams is determined with the involvement of specialists with supreme skills 
implementation effect
  • Reducing expenditure on the company’s own support staff
  • Involvement of pretrained specialists requiring minimum additional training
  • Possibility to launch support lines right after analyzing the customer’s needs due to a range of available out-of-the box solutions
  • The availability of specialists with a wide range of expertise allows us to free the customer from the need to look for competent employees
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