Support of web sites and mobile applications

business tasks
  • Formalizing customer’s processes: incident management, problem management, capacity management and configuration management
  • Provision of a call center
  • Proactive monitoring of the hardware component set, application software, and data communication channels
  • Analyzing the load on hardware components; proactive activation of additional capacity for preventing performance failures if the performance threshold is exceeded
  • Monitoring the load on data communication channels, managing network accessibility
  • Documenting and updating documentation for the hardware and application software system
solution
  • The customer’s needs are analyzed. The customer’s technical support needs are analyzed in detail
  • A request management system is deployed. At this stage, a CRM or HelpDesk system is deployed that fully covers the customer’s needs
  • A team for accepting requests is created. Workgroups for the first, second and third support lines are created
implementation effect
  • Optimization. Reducing expenditure on the company’s own support staff.
  • High-quality call center organization services
  • Efficient resources. Involvement of qualified professionals, and support in accordance with approved SLAs
  • Here and now. Possibility to launch support lines right after analyzing the customer’s needs due to a range of available out-of-the box solutions

Completed projects
  • Technical support and maintenance of the corporate portal

  • Creation of the Legal Department’s site

  • Upgrading the corporate portal


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